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Shipping Information


Canada

Canadian orders are shipped directly from Kingston, Ontario.  Your parcel will be delivered to your door (or location of your choice within Canada).  

A flat shipping rate of $14.95 in Canadian dollars is charged for ground service on orders being delivered to all provinces within Canada.  

Detailed Transit Times
 
Ground Service Delivery Map

Ground Map Canada

Shipping times are based on business days, and does not include weekends or holidays or the day the parcel is shipped.  Shipments received before 12 noon EST are usually shipped the same day. Shipments received after 12 noon EST are shipped the next business day.  Severe weather may also delay shipments.

Parcels are shipped by FedEx, except for the Territories, and remote locations; where we use Canada Post. Please call us if you prefer your parcels shipped by another delivery method. Special requests can be made, however this may increase the delivery time and shipping cost.

Rush Courier Services (1-3 Business Days)

Rush Courier Service is available, however it is expensive.  As a general guide rush courier service rates, range from $40 to $85 or more, depending on the destination, size, and the weight of the parcel.  

If you require rush courier services, please place your order online and at the payment screen select the phone payment option.  In this way we will have all pertinent information when we contact you in regards to rush courier shipping charges.  

We will then email or call within 24 - 36 hours (excluding weekends) to provide an accurate shipping amount.


Remote Locations

Remote locations are areas that have no year round road or ferry service connections to provincial highways. Remote locations in Northern Ontario and Northern Quebec takes 6 days for delivery. For all other remote locations, delivery may take up to 14 Days.

High Arctic and Extreme Remote Locations

Due to the expiration of a cost sharing program, we regret that we can no longer subsidize shipments going to the High Arctic and other extreme remote locations that can only be supplied by Air Service.

At present, these locations include the entire territory of Nunavut, and the towns of Norman Wells, NWT and Fort Good Hope, NWT.

You should place your order online and at the payment screen select the phone payment option.  In this way we will have all pertinent information when we contact you in regards to remote surcharges.  We will then email or call within 24 - 36 hours (excluding weekends) to provide an accurate shipping amount.

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USA

American orders are shipped directly from Kingston, Ontario.  Shipments destined for the USA are shipped either DDP (Delivery Duty Prepaid) or exempt under Section 321 of the US Customs Acts, and therefore you will not incur any duties handling fees or state taxes.

We charge a flat rate of $17.95 in US dollars for ground service on orders being delivered to the 48 contiguous states.  Delivery takes from 3 - 7 business days.  

Shipments to Alaska and Hawaii incurs a surcharge of $20 to partially offset the additional shipping costs.  This surcharge is waived when you purchase more than $249 worth of goods.  Helpful Hint: Combine your order with other team or club members to eliminate the surcharge.

Detailed Transit Times

Ground Service Delivery Map

Ground Map USA

Shipping times are based on business days, and does not include weekends or holidays or the day the parcel is shipped.  Shipments received before 12 noon EST are usually shipped the same day. Shipments received after 12 noon EST are shipped the next business day.  Severe weather may also delay shipments.


Rush Courier Services (UPS 2nd Day Air, UPS 3 Day Select)

Rush Air Service is available, however it is expensive.  As a general guide air service rates, range from $85 to $140 or more, depending on the destination, size, and the weight of the parcel.  

If you require rush courier services, please place your order online and at the payment screen select the phone payment option.  In this way we will have all pertinent information when we contact you in regards to rush courier shipping surcharges.  

We will then email or call within 24 - 36 hours (excluding weekends) to provide an accurate shipping amount.

International (Outside Canada & USA)

Although we accept orders placed with billing addresses outside Canada and the USA, we can only ship to addresses in Canada or the USA.

Unfortunately, shipping costs for parcel service to destinations outside Canada and the USA has become prohibitive, in addition to other logistical issues.

The following curling vendors reside in the European Union or European Free Trade Zone, and will be better able to serve the needs of the European market.

Corston Sinclair
36 Glenburn Road
College Milton North
East Kilbride, Glasgow
Scotland G74 5BA
 
Tel: 01355 238161
 
Shot Shop
Langenthal, Suisse
Käsereistrasse 1, CH-4900
Switzerland

41 62 922 99 27
www.shotshop.ch

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Back Orders/ Discontinued Items

Our website is updated on a timely basis for items on back order and for discontinued items.  However inherit delays in the supply chain, may on rare occasions allow a Back Ordered or Discontinued item to be ordered, before it can be removed or updated on the website.

You will be notified of back orders / discontinued items within 24-36 hours (excluding weekends).  You have the option of holding the shipment until the backordered item arrives in stock, substitute for another item, cancel the back ordered / discontinued item, or cancel the entire order if you wish.  Your order total will be adjusted accordingly.

If we receive no correspondence from you, by phone or email within 5 business days, the remainder of the order (excluding the back ordered item(s), will be shipped and you will be refunded for the unavailable item(s).  

You always have the option to re-order the out of stock or substitution item(s) once it becomes available.  This re-order will be treated as a new order, and all applicable charges will apply, as a new order. 

Please note that  back orders are few and far between; however, we advise that Customers order early to allow for any possible delays.  

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